Privacy Policy – How jlj5 Protects Your Data

1Introduction

This Privacy Policy applies to the jlj5 online gaming platform accessible at jlj5.vu ("the Platform"). It describes how jlj5 collects, uses, stores, and protects personal information provided by players based in the Philippines.

We are committed to handling your personal data with care and in a manner that is consistent with your reasonable expectations as a player on a platform you have registered with. This policy is written in plain language so that it is easy to understand — not buried in legal jargon.

This policy may be updated from time to time. When changes are made, the revised version will be published on this page with an updated date. Continued use of the platform after a change is published means you accept the updated policy.

2Information We Collect

jlj5 collects personal information in the following circumstances:

• During registration — your name, date of birth, email address, mobile number, and account login credentials.
• During identity verification (KYC) — a government-issued ID (such as a passport, PhilSys ID, driver's licence, or SSS/UMID card) and proof of address may be required before withdrawals are processed.
• During deposits and withdrawals — payment method details such as your GCash or Maya account reference, or bank account information, as required to process transactions in Philippine Peso.
• During platform use — gameplay activity, bet history, session duration, device type, browser, and IP address, collected automatically as part of normal platform operation.
• From communications — if you contact the support team by email, the content of your message and your contact details are retained to handle and follow up on your request.

We do not intentionally collect data from anyone under the age of 21. If we become aware that a minor has provided personal data, the account will be suspended and the data reviewed in accordance with applicable procedures.

3How We Use Your Information

The personal data jlj5 collects is used for the following purposes:

• Creating and managing your player account.
• Verifying your identity in accordance with KYC requirements.
• Processing deposits and withdrawals in PHP.
• Providing access to games, betting markets, and platform features.
• Communicating with you about account activity, security alerts, and support requests.
• Monitoring account activity to detect fraud, money laundering, or unauthorised access.
• Improving platform performance, fixing technical issues, and developing new features.
• Sending promotional communications if you have opted in to receive them.
• Complying with legal or regulatory obligations.

We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review.

4Sharing Your Information

jlj5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information may be shared in the following limited circumstances:

• Payment processors — your payment details are shared with the relevant payment service providers (such as GCash, Maya, or banking partners) only to the extent needed to complete a transaction.
• Identity verification providers — KYC checks may involve a third-party verification service that processes your submitted documents under strict confidentiality obligations.
• Technology and hosting providers — the platform relies on third-party infrastructure and software services. These providers process data only on our instruction and are bound by data processing agreements.
• Legal and regulatory bodies — we may disclose your information if required to do so by applicable law, court order, or a lawful request from a relevant authority.
• Fraud prevention — in cases of suspected fraud or money laundering, relevant data may be shared with appropriate agencies as part of a formal investigation process.

Any third party that receives your data in connection with platform operations is required to handle it securely and use it only for the specified purpose.

5Data Retention

jlj5 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and maintain records for audit purposes.

When you request account closure, your data will be retained for the minimum period required by applicable law before it is securely deleted or anonymised. Certain transaction and identity records may need to be kept for a longer period depending on the nature of the data and applicable retention requirements.

If you have questions about how long specific types of data are held, you can contact us at [email protected].

6Security Measures

jlj5 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the platform.
• OTP (one-time password) verification for account access and sensitive account actions.
• Access controls that limit which staff members can view personal player data, based on operational need.
• Regular monitoring of account activity to detect and respond to suspicious behaviour.
• Secure storage practices for sensitive data including identity documents submitted during KYC.

While we apply strong security standards, no system can guarantee absolute security. You also play a role in keeping your account safe — keep your password confidential, do not share your login details, and contact us immediately if you suspect unauthorised access to your account.

7Cookies and Tracking

jlj5 uses cookies and similar technologies to support the operation of the platform. Cookies are small text files stored on your device when you visit the platform. They help us:

• Keep you logged in during your session.
• Remember your language and display preferences.
• Understand how players navigate and use the platform so we can improve it.
• Detect and prevent fraudulent or unauthorised activity.

Essential cookies that are required for the platform to function cannot be disabled. Non-essential cookies used for analytics or personalisation may be managed through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect how some features of the platform work.

jlj5 does not use cookies to serve third-party advertising on the platform.

8Your Rights

As a registered player on jlj5, you have the following rights in relation to your personal data:

To exercise any of these rights, contact the jlj5 support team at [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe. Some requests may require identity verification before they can be processed.

9Minors and Age Verification

jlj5 is strictly an adults-only platform. You must be at least 21 years old to register and use the platform. We do not knowingly collect personal data from anyone under 21 years of age.

Age is verified as part of the registration and KYC process. If jlj5 becomes aware that a player account is held by or has been accessed by a person under the age of 21, the account will be suspended immediately and the matter reviewed. Any balance held in such an account will be handled in accordance with our Terms and Conditions.

If you believe a minor has created an account using false information, please contact us at [email protected] so the matter can be addressed promptly.

10Changes to This Policy

jlj5 may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable requirements. When a material change is made, the updated policy will be published on this page with a revised date.

We encourage you to review this page periodically. If you continue to use the platform after a revised policy has been published, you are considered to have accepted the updated terms. If you disagree with any changes, you should stop using the platform and may request account closure by contacting us.

11Contact and Data Requests

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the jlj5 team at:

Email: [email protected]

For general platform questions, visit our FAQ page. For information on account limits and responsible gaming tools, visit the Responsible Gaming page. For the full terms governing your use of the platform, see our Terms and Conditions.

12Summary: Data We Collect and Why

The table below provides a quick reference for the types of data jlj5 collects and the reason each type is needed.